Customer service

Customer service features presentations and interviews about customer service in libraries. The videos are mostly from library seminars and educational conferences.
Tip! You’ll find more customer service content, including democracy work, in Finnish in Asiakaspalvelu ja demokratiatyö.

Sort order: Newest | Most popular | Name A–Ö | Name Ö–A

Päivi Jokitalo, Niina Bruun and Eveliina Puntari: Welcome to the Nordic Libraries Annual 2023

10 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes an opening speech to 2023 conference by moderator Päivi Jokitalo and library pedagogues Niina Bruun and […]

Dan Hallemar: Making Space in the Library – the Conflict between Permissive and Safe

33 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a presentation by Dan Hallemar, Swedish journalist, editor and podcaster, “Making Space in the Library – […]

Maija Berndtson: “Self-Service and Self-Activity – from the User´s Point of View” and a discussion with Dan Hallemar

48 min 3 years ago / Customer service, Education: recommended, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a presentation by Maija Berndtson, “Self-Service and Self-Activity – from the User´s Point of View”. Video […]

Jonna Toukonen, Riikka Rajala and Lisa Engström: Flexibility and Equality of Access, Self-Service Libraries in Finland 2022

49 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a presentations by Jonna Toukonen, Senior Officer at Finnish Regional State Administrative Agencies, “Flexibility and Equality […]

Self-Service Libraries – Three Cases from Finland

24 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a presentations “Self-Service Libraries – Three Cases from Finland” by – Mia Penttala-Salli, Nurmo Branch Library/Seinäjoki […]

Stian Færden Kristensen: Self-service (Meråpent) in Norway – Trends and Tribulations

30 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a presentation by Stian Færden Kristensen, Advisor, Viken Regional Library, Norway, “Self-service (Meråpent) in Norway – […]

Lone Billehøj: Self-Service Libraries – Case from Denmark

27 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a presentation by Lone Billehøj, Solrød Library and Culture House, Denmark, “Self-Service Libraries – Case from […]

Päivi Jokitalo: Summary of the Nordic Libraries Annual 2023

7 min 3 years ago / Customer service, Education, Live recordings / Soundtrack : English / Subtitle cc: English

Live-stream recording from a conference “Nordic Libraries Annual 2023”. This live streaming video includes a summary of the Nordic Libraries Annual 2023 by Päivi Jokitalo. Päivi Jokitalo, moderator of the […]

Virva Nousiainen-Hiiri: Blood, sweat and tears – Intelligent floating collection project in Helsinki City Library

8 min 7 years ago / Customer service, Education, Live recordings / Soundtrack : English

Live-stream recording from a two-day conference “RESHAPE – Reshaping lives and libraries” in Helsinki, Finland. This live streaming video includes a Pecha Kucha presentation by Virva Nousiainen-Hiiri, Head of Library […]