{"id":410683,"date":"2025-06-12T08:01:32","date_gmt":"2025-06-12T05:01:32","guid":{"rendered":"https:\/\/www.kirjastokaista.fi\/e-biblioteket-i-kundservice-handledning-och-problemlosning\/"},"modified":"2025-07-03T12:36:28","modified_gmt":"2025-07-03T09:36:28","slug":"e-biblioteket-i-kundservice-handledning-och-problemlosning","status":"publish","type":"post","link":"https:\/\/www.kirjastokaista.fi\/sv\/e-biblioteket-i-kundservice-handledning-och-problemlosning\/","title":{"rendered":"E-biblioteket i kundservice: Handledning och probleml\u00f6sning"},"content":{"rendered":"<p>Denna Zoom-inspelning \u00e4r en del av Nationalbibliotekets webbinarieserie om E-biblioteket under v\u00e5ren 2025, som riktar sig till personal inom kundservice p\u00e5 allm\u00e4nna bibliotek. Serien behandlar vanliga fr\u00e5gor kring E-biblioteket.<\/p>\n<p>Detta \u00e4r det femte och enda svenskspr\u00e5kiga avsnittet i serien. <strong>Lotta Juvonen<\/strong> (Sibbo) presenterar \u00e4mnet \u201dE-biblioteket i kundservice: Handledning och probleml\u00f6sning\u201d. Webbinariet inleds av <strong>Marja Hjelt<\/strong> fr\u00e5n E-biblioteket. Evenemanget h\u00f6lls den 11.6.2025.<\/p>\n<p>Serien best\u00e5r av fyra finskspr\u00e5kiga tillf\u00e4llen p\u00e5 cirka 30 minuter, d\u00e4r cirka 20 minuter \u00e4r reserverade f\u00f6r introduktion till \u00e4mnet och resterande tid f\u00f6r fr\u00e5gor. Den svenskspr\u00e5kiga delen \u00e4r genomf\u00f6rd som ett separat tillf\u00e4lle. Arbetsgruppen f\u00f6r anv\u00e4ndarutbildning och handledning inom E-biblioteket ansvarar f\u00f6r planering och genomf\u00f6rande av utbildningen.<\/p>\n<p>Webbinarierna arrangeras och spelas in av Nationalbibliotekets E-bibliotek och publiceras senare f\u00f6r visning p\u00e5 Bibliotekskanalen.<\/p>\n<p>Mer information:<br \/>\n<a href=\"https:\/\/www.kirjastokaista.fi\/tag\/e-kirjasto-asiakaspalvelulle\/\">De finskspr\u00e5kiga avsnitten i webbinarieserien<\/a><\/p>\n<p>Video: Nationalbiblioteket \u2013 E-biblioteket, 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Denna Zoom-inspelning \u00e4r en del av Nationalbibliotekets webbinarieserie om E-biblioteket under v\u00e5ren 2025, som riktar sig till personal inom kundservice p\u00e5 allm\u00e4nna bibliotek. Serien behandlar vanliga fr\u00e5gor kring E-biblioteket. Detta [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[24360,3246,3150,3141],"tags":[19711,20916,24358,24359,24361],"class_list":["post-410683","post","type-post","status-publish","format-video","hentry","category-nationalbiblioteket","category-e-bocker-utbildningskanal","category-andras-videor","category-utbildningskanal","tag-anvandargranssnitt","tag-kundservice","tag-juvonen-lotta-sv","tag-hjelt-marja","tag-e-bibliotek","post_format-post-format-video"],"youtube_id":"","vimeo_id":"1092756095","duration":"2740","number_of_plays_sum":"0","videoembed_videoembed":"<iframe src=\"https:\/\/player.vimeo.com\/video\/1092756095\" width=\"550\" height=\"315\" frameborder=\"0\" webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe>","video_language":"svenska","video_thumbnail_large":"https:\/\/i.vimeocdn.com\/video\/2027025451-27def5d94563f8906018b35515dad4f31fc4575eb7fd603e5c4e52529736ec5e-d_640x360","video_thumbnail_medium":"https:\/\/i.vimeocdn.com\/video\/2027025451-27def5d94563f8906018b35515dad4f31fc4575eb7fd603e5c4e52529736ec5e-d_200x150","video_thumbnail_small":"https:\/\/i.vimeocdn.com\/video\/2027025451-27def5d94563f8906018b35515dad4f31fc4575eb7fd603e5c4e52529736ec5e-d_100x75","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>E-biblioteket i kundservice: Handledning och probleml\u00f6sning - Kirjastokaista<\/title>\n<meta name=\"description\" content=\"Lotta Juvonen: E-biblioteket i kundservice - Handledning och probleml\u00f6sning. 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