{"id":373310,"date":"2017-10-03T03:25:47","date_gmt":"2017-10-03T00:25:47","guid":{"rendered":"http:\/\/www.kirjastokaista.fi\/laura-norris-you-think-you-know-but-you-have-no-idea-customer-value-discovery-as-a-tool-for-developing-services\/"},"modified":"2025-12-16T10:23:26","modified_gmt":"2025-12-16T08:23:26","slug":"laura-norris-customer-value-discovery-as-a-tool-for-developing-services","status":"publish","type":"post","link":"https:\/\/www.kirjastokaista.fi\/en\/laura-norris-customer-value-discovery-as-a-tool-for-developing-services\/","title":{"rendered":"Laura Norris: Customer value discovery as a tool for developing services"},"content":{"rendered":"

Live-stream recording from a two-day conference \u201cRESHAPE 2017 \u2013 People and Spaces\u201d in Helsinki, Finland on September 21.-22. 2017. This live streaming video includes a presentation by Laura Norris<\/strong>, Chief Librarian, Helsinki City library, Finland ”You think you know, but you have no idea: Customer value discovery as a tool for developing services”.<\/p>\n

Reshape 2017 is an international library conference organized by Helsinki City Library. This year the main themes revolve around people and spaces. Library spaces are discussed from several different perspectives and the relationship between libraries and people is reflected from staff\u2019s and different customer groups\u2019 point of view as well as through the larger concept of compassionate public spaces.<\/p>\n

Additional information:
\nHelsinki Central Library<\/a>
\nAbout Conference<\/a>
\nKallio Library<\/a><\/p>\n

Image mixing: Mikko Helander
\nCameras: Panu Somerma
\nGraphics: Mikko Helander
\nProducer: Riitta Taarasti
\nProduced by Kirjastokaista \u2022 Bibliotekskanalen \u2022 Library Channel, 2017<\/p>\n","protected":false},"excerpt":{"rendered":"

Live-stream recording from a two-day conference \u201cRESHAPE 2017 \u2013 People and Spaces\u201d in Helsinki, Finland on September 21.-22. 2017. This live streaming video includes a presentation by Laura Norris, Chief […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[19048,19438,19447,3139,3267],"tags":[5747,7802,18496,18930,19066,19109,19681,19682,20931,24475,24476,24528,24533,24534],"class_list":["post-373310","post","type-post","status-publish","format-video","hentry","category-architecture-and-facility-design","category-librarian-professional-en","category-library-channel","category-education-channel","category-live-archives","tag-helsinki-city-library-en","tag-service-design-en","tag-activities","tag-facilities","tag-reshape2017-conference-en","tag-kallio-library","tag-nordpool","tag-library-services","tag-library-use","tag-users","tag-user-centeredness","tag-communality","tag-workshops-events","tag-norris-laura-en","post_format-post-format-video"],"youtube_id":"","vimeo_id":"236538438","duration":"350","number_of_plays_sum":"423","videoembed_videoembed":"