{"id":373092,"date":"2017-09-27T08:30:13","date_gmt":"2017-09-27T05:30:13","guid":{"rendered":"http:\/\/www.kirjastokaista.fi\/kai-valbe-contemporary-evaluation-methods-of-librarys-impact\/"},"modified":"2021-01-18T10:54:59","modified_gmt":"2021-01-18T08:54:59","slug":"kai-valbe-contemporary-evaluation-methods-of-librarys-impact","status":"publish","type":"post","link":"https:\/\/www.kirjastokaista.fi\/en\/kai-valbe-contemporary-evaluation-methods-of-librarys-impact\/","title":{"rendered":"Kai V\u00e4lbe: Contemporary evaluation methods of library`s impact"},"content":{"rendered":"

Live-stream recording from a conference \u201cVaikuta tai kuole\u201d in Helsinki, Finland on September 25, 2017. This live streaming video includes a speech by keynote speaker, Senior Specialist Kai V\u00e4lbe from National Library of Estonia, ”Contemporary evaluation methods of library`s impact used in the National Library of Estonia”.<\/p>\n

Main methods of user satisfaction and impact surveys used lately in the NLE:
\n1) In 2016 the National Library carried out the 3rd SERVQUAL gap-method survey covering 26 service quality indicators and also including 2 questions of impact. The sample: all active users (16 712). We received 1939 responses (11,6%) and 3 901 free answers.
\n2) The National Library of Estonia is constantly using the NPS (Net Promoter Score) method to measure the satisfaction of its users with several branches of library service. As the National Library of Estonia also fulfills the function of a parliamentary library, the library addressed the Members of Parliament in 2016 and asked them also a question of impact.<\/p>\n

Read more:
\nAbout the conference<\/a>\u00a0(in Finnish)
\nNational Library of Estonia<\/a><\/p>\n

Image mixing: Mikko Helander
\nCameras: Panu Somerma
\nGraphics: Mikko Helander
\nProducer: Riitta Taarasti
\nProduced by Kirjastokaista \u2013 Kirjastot.fi, 2017<\/p>\n","protected":false},"excerpt":{"rendered":"

Live-stream recording from a conference \u201cVaikuta tai kuole\u201d in Helsinki, Finland on September 25, 2017. This live streaming video includes a speech by keynote speaker, Senior Specialist Kai V\u00e4lbe from […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[3139,3267,3239],"tags":[19026,19165,19166,19167],"class_list":["post-373092","post","type-post","status-publish","format-video","hentry","category-education-channel","category-live-archives","category-library-systems-and-technology","tag-vaikuta-tai-kuole-seminaari","tag-evaluation-methods-en","tag-valbe-kai-en","tag-national-library-of-estonia-en","post_format-post-format-video"],"youtube_id":"","vimeo_id":"235728854","duration":"3119","number_of_plays_sum":"471","videoembed_videoembed":"